working with MHW
MHW will provide the most advanced audio visual and communications technology for your organization, allowing your users to connect with the information you’re conveying and, most importantly, with your organisation.
We offer a range of services that can be tailored to suit client requirements. MHW manages your AV equipment and provide services to ensure availability of your AV-equipped spaces and facilities, freeing you to focus on your core business.
By listening intently to our clients and working closely with them, MHW is able to design a system that will exceed your initial expectations. Our user interfaces are custom-designed to suit each organisation’s unique circumstances and ensure that the systems are simple to operate.
HELPDESK & SUPPORT
We are always here to help. Aware that technology must perform consistently throughout its life, MHW offers remote and on-site support, which includes urgent, next business day, scheduled and after hours service.
Engage our Service Team to monitor your systems to detect issues or faults before they impact your Operations. This can be done via our realtime support dashboard with live updates with options for reporting errors via email, SMS or push notifications.
Our installers are trade qualified, certified technicians who install systems of exceptional quality on a daily basis.
Our installations are completed efficiently and will always exceed the relevant standards and regulations. High quality components, low impact methods and attention to detail characterize our installations.
To make sure that your staff have mastered the use of your new systems before they go live, MHW offers various levels of training, including train-the-trainer, technical support and operator training.
REPORTING & PLANNING
We also provide regular reports on your systems to highlight technical issues, developing technology or assist with the development of maintenance and upgrade plans based on the analysis of data such as equipment usage & up-time.
PREVENTATIVE MAINTENANCE AND REPAIRS
Our maintenance services pro-actively seek to identify and fix anything that might prevent optimal performance. Should your hardware or software have a fault, we will promptly repair it, and have your system running smoothly as soon as possible.
SERVICE LEVEL AGREEMENTS
Services and support are provided in accordance with an agreed Service Level Agreement, which includes:
- Guaranteed Response Times
- Defined Fault Resolution Targets
- Agreed Repair / Upgrade Pricing
- Performance Guarantees
- Accountability & Reporting